- Control-based leadership inherited from military models and the industrial age has limitations
- In order to respond in an agile way, teams and employees must have room to improvise
- Modern leadership focuses on empowering teams to be creative and fast
- Creation of ‘doctrine’—guidelines for acceptable improvisation, is necessary for success of employees—in addition to a bare minimum of processes and rules
Examples:
- Whole Foods customer service
- Agile development